Trust Center

What FreshlyForward knows, what it doesn't, and what you control.

Concrete answers, not reassurance -- how we use AI, what data we keep, who can see what, and where you stay in control.

AI & Automation

FreshFit job-match scoring is a deterministic, rule-based engine, not a black-box AI model -- every result traces back to a specific, explainable rule about evidence, transferable skills, and experience alignment.

Resume parsing today runs on pattern-matching rules, not a language model. If an AI-backed version ships later, it will follow the same standard already built into the product: AI-suggested content is proposed, never auto-applied. Nothing changes on your resume or profile without you reviewing and accepting it first.

No AI-generated suggestion is allowed to invent a fact that is not traceable to something you actually provided.

Privacy

Your career data belongs to your account. Nothing about your search, applications, or Career Vault entries is visible to another member.

A public Forward Profile only exists if you explicitly turn it on, and it is excluded from search engine indexing even when public.

Our free public tools (the FreshFit Demo and Resume Analyzer) never store what you type -- both run entirely in your browser and tell you so on the page itself.

Security

Every table holding member data enforces database-level access rules, not just application-level checks that could have a bug.

Admin access is determined by a server-side identity record on your account, not anything your browser controls.

No service credentials or admin keys are ever shipped in the code your browser downloads.

Data Controls

Uploaded resumes and documents live in a private, account-scoped storage location -- no other member or visitor can read, list, or access your files, and you can delete an uploaded document yourself at any time.

Your account status is always visible to you, and pausing your membership is a first-class, supported action.

Sharing

Mentor Match sharing is opt-in and specific: you choose exactly which resource to share with a mentor or mentee via an explicit consent grant, and you can revoke it at any time.

Your assigned Career Strategist can see what they need to do their job for you specifically -- tied to an active assignment, not open-ended access.

Human Review

FreshlyForward's core service is human-led -- a real Career Strategist reviews and hand-crafts your applications.

Any AI-suggested content, now or in the future, is reviewed by you before it becomes part of your real profile or resume.

Friday Reports exist so the work done on your behalf stays visible and attributable to a specific person.

Career Data Transparency

We're building toward labeling every piece of career information with where it came from: something you typed, something imported from a resume, something AI inferred, something a strategist verified, or something backed by evidence you provided.

That labeling doesn't exist everywhere in the product yet -- we're building it out deliberately, and we're saying so plainly rather than implying it's already everywhere.

Frequently asked questions

Does FreshlyForward use AI to write my resume for me?

Not automatically. Any suggested rewrite is proposed for your review -- nothing changes on your resume without you accepting it.

Can my mentor see my whole profile if I use Mentor Match?

No. You explicitly choose what to share via a consent grant, and you can revoke it at any time.

Can another member see my career information?

No, unless you deliberately make your Forward Profile public -- and even then it's a curated public profile, not raw account data, and it's excluded from search engines.

What happens to a resume I paste into the free Resume Analyzer before signing up?

Nothing -- it's analyzed in your browser and never leaves it.

Still have a question about how we handle your data?

Ask your Career Strategist directly, or reach out to us.

Contact us